Tech Support Sillies
I really shouldn't expect intelligent things from academics... I mean they all have 'high' degrees (2.1 or firsts), most have Masters Qualifications and are all either have, or working on PhD's.
But still, most have no common sense.....
I just put the phone down to one (who has several degrees, Masters and PhD). "What does 'Insufficient Disk Space' mean?".
Maybe I expect far too much.